Enhancing Interpreting Services: Challenges and Best Practices

Overview:

The Webinar looks at some common problems in interpreting service delivery, and their consequences for the clients, for All Graduates and for interpreters themselves. The issues include no shows, late arrivals or early departures, and issues specific to telephone interpreting and video conferencing. While in some cases interpreters who fall short in these areas are uncertified or from small language groups, in fact we find even otherwise well credentialed interpreters sometimes exhibit shortcomings in providing optimal service. All Graduates is committed to helping interpreters give the best possible professional service to their many clients, by working on improving booking, reminders and follow-up services, and the webinar will outline these initiatives and how professional service delivery is best achieved. 

Details:

Date/Time: Monday, 17 November 2025 / 5:00pm-6:00pm

Location: Online via Zoom

Registration: FREE

Who would this be useful for?

All interpreters, particularly those who need to maintain busy schedules and a variety of face-to-face, telephone and video assignments.  

After completing the webinar you will be able to:

Knowledge Of:

• Common problems in conducting assignments in a timely and professional manner  
• All Graduates booking and reminder systems 

Skills To:

• Handle busy schedules and avoid service shortcomings in booked assignments  
• Use All Graduates resources to achieve optimal service delivery    

Webinar Facilitator:

Dr Uldis Ozolins is an internationally recognised author, teacher and researcher in Interpreting and translation. He has taught at several Australian universities and lectured overseas, as well as being a practitioner and a project manager. He headed the rewriting of the AUSIT Code of Ethics published in 2012.

Your Registration will include:

1. Live Webinar Attendance:
You’ll have access to the live webinar session – a dynamic and interactive setting.

2. Recording of the Webinar:
Even if you attend the live session, you’ll receive a recording of the webinar for your convenience. This allows you to revisit the material whenever you want, providing a valuable resource for refreshing your learning at any time.

NAATI Recertification PD Points:

A professional development certificate will be issued upon completion of the webinar. Learners will be eligible to receive 10 points towards recertification (Section 2.20 of NAATI Recertification PD Catalogue). Some webinars may attract PD points from multiple categories. Please choose the most appropriate category for your recertification.