Interactional Management for Remote Interpreting Webinar (July 28, 2025)

Overview:

Interpreting in community settings is rarely limited to straightforward relaying of messages from one language to another. Interpreters working onsite as well as remotely are required to also manage the interaction to maintain accuracy and the optimum flow of the communication between the primary parties. In remote interpreting assignments, communication management tends to be more frequent and more complex due to technology issues and lack of visual access.

This webinar aims to provide interpreters with strategies for how to best manage the beginning of the encounter, the turn taking during phone and video assignments and closing the encounter. We will cover the following topics: 

• Defining interaction management in community interpreting 
• Situations when managing communication is required 
• Differences between managing discourse in onsite and remote appointments 
• Strategies for setting up remote interpreting encounters 
• Skills for managing turn taking, interruptions and asides effectively and appropriately in remote interpreting assignments 
• Interaction management dos and don’ts 
• Closing remote interpreting assignments appropriately. 

Details:

Date/Time: Monday, 28 July 2025 / 5:00pm-6:15pm AEST

Location: Online via Zoom

Registration Fee:

• $25 General Admission
• A 20% discount applies to this course for NEXPD Members.

Who would this be useful for? (Target Audience)

Interpreters at all levels of certification who practice in community settings and wish to develop best practice strategies for managing interaction during remote assignments.

After completing the ‘Interactional Management for Remote Interpreting’ Webinar you will be able to:

Knowledge Of:

• what interaction management in remote assignments means for the interpreter
• settings and situations when interventions are required to facilitate the flow of the communication

Skills To:

• Effectively and appropriately manage interaction in remote interpreting assignments
• Set up communication rules, ask participants to pause, slow down or speak one at a time, respond to asides, manage interruptions and misunderstandings.

Webinar Facilitator:

Anna Kenny is a Polish Interpreter and a Professional Development Coordinator with the NSW Health Care Interpreter Services.

She coordinates and facilitates training for health care interpreters across NSW, has also taught interpreting at Macquarie University, developed medical interpreting resources for RMIT and facilitated several AUSIT seminars on medical interpreting and ethics. She is considered one of the country’s eminent educators on Interpreting in Healthcare settings.

Your Registration will include:

1. Live Webinar Attendance:
You’ll have access to the live webinar session – a dynamic and interactive setting.

2. Recording of the Webinar:
Even if you attend the live session, you’ll receive a recording of the webinar for your convenience. This allows you to revisit the material whenever you want, providing a valuable resource for refreshing your learning at any time.

NAATI Recertification PD Points:

A professional development certificate will be issued upon completion of the webinar. Learners will be eligible to receive 10 points towards recertification (Section 1.40 of NAATI Recertification PD Catalogue). Some webinars may attract PD points from multiple categories. Please choose the most appropriate category for your recertification.